Refund & Digital Download Policy
At Chart & Go, we are committed to providing high-quality digital nursing references designed to support healthcare professionals in their daily documentation.
Digital Products
All products sold through Chart & Go are digital downloads. No physical items will be shipped.
Refund Policy
Due to the nature of digital products, all sales are final. Once a purchase has been completed and the files have been made available for download, we are unable to offer refunds, returns, or exchanges.
Please review the product description carefully before completing your purchase.
Download Issues
If you experience any problems accessing or downloading your files, please contact us at hello@chartandgo.co.
Incorrect or Damaged Files
If you receive an incorrect file or experience a technical issue with your download, contact us within 7 days of your purchase. We will provide the correct file or work to resolve the issue.
Personal Use License
Your purchase grants you a license for personal professional use only.
You may not:
- Share, distribute, or resell the files.
- Upload the files to websites, shared drives, or file-sharing platforms.
- Modify and redistribute the files as your own.
Questions?
For questions about refunds, downloads, or your purchase, contact us at hello@chartandgo.co.